If you believe there might be something wrong with your product, please contact us immediately by sending pictures of the potential problem to sales@duralife.com.
We offer a three-year warranty for defects in manufacturing or assembly. This does not cover any potential “wear and tear” damage or damage resulted from misuse of the product. Examples of misuse would be exceeding weight capacity or forcing the product to act in an unattended way.
We value customer service and loyalty above all yes, so in the case of damage not covered by warranty, we will do our best to work with you and find an acceptable solution for both parties.
Warranty does not extend to items damaged in shipping, which is a separate issue. Please consult either our Q&A page or return policy page, to review our policy page for shipping related issues.
